Service Plan Terms and Conditions

1.     Introduction

1.1.  These Terms and Conditions (“Agreement”) set out the rights and obligations of you (“Customer”) and Superbike Factory Ltd (“Service Provider,” “we,” “us,” or “our”) about the purchase and use of our Service Plan. Our Company Number is 08037214, and our registered address is Snape Road Macclesfield, Cheshire, SK10 2NZ.

1.2.  By purchasing or otherwise enrolling in our Service Plan, you agree to be bound by this Agreement. If you do not agree with these Terms and Conditions, you should not purchase or use the Service Plan.

1.3.  Nothing in this Agreement affects or limits your legal rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. Where any provision of this Agreement conflicts with your statutory rights, your statutory rights shall prevail.

 

2.     Definitions

2.1.  “Service Plan” means our fixed-fee motorbike servicing package covers two annual services over two years.

2.2.  “Plan Fee” means the total fixed price of £250 plan inc VAT, payable in advance, that covers the Services provided according to the Service Plan.

2.3.  “Services” means routine or basic service work carried out on your motorbike under the Service Plan, as outlined in clause 3 of this Agreement.

2.4.  “Motorbike” means the vehicle identified at the time of the Service Plan purchase and enrolled under the Service Plan.

2.5.  “Locations” means the Service Provider’s designated service centres, currently including Crawley, Donnington, Bradford, and Macclesfield, or any other site we may add in the future.

 

3.     Scope of the Service Plan

3.1.  The Service Plan includes two annual services to be carried out by our specialist technicians over two years from the date of purchase or from the date of the first service (as agreed in writing). Each annual service will include:

•       Oil and filter change.

•       Visual inspection of brakes, tyres, wheel rims and bearings, front forks, rear suspension, exhaust, lights, and fluid leaks.

•       Advice on any further recommended work or replacements.

Our visual inspection is limited to a surface-level or external check of the components listed above. We do not dismantle parts or carry out intrusive testing unless specifically agreed with you and charged outside of the Service Plan. Accordingly, hidden or latent defects that cannot be identified through an external check may go undetected. If our technicians notice any issues during the course of the inspection or suspect a need for a more thorough investigation, we will inform you and, if agreed, carry out any further diagnostic or remedial work at additional cost. This work can be completed at all of our existing sites.

3.2.  The Service Plan does not cover:

•       Replacement of consumable parts, such as tyres, brake pads, chains, sprockets, light bulbs, or any wear-and-ear items unless expressly stated in clause 3.1.

•       Repairs required as a result of accident, collision, theft, vandalism, misuse, or neglect.

•       Any modifications, customisations, or non-standard parts.

•       Any mechanical or electrical faults outside of the basic annual service scope.

•       Labour or parts for additional repair work identified during the service inspection. Any recommended or necessary work beyond the covered Services will be charged separately.

3.3.  All Services under the Service Plan must be booked in advance. We will use reasonable efforts to accommodate your preferred dates; however, appointments are subject to workshop availability, and we do not guarantee Services at any particular time. We will require at least 14 days' notice to secure the desired day and time.

3.4.  The Service Plan must be used within two years of the purchase date. If you fail to redeem the two services within this period, any unused services will expire and will not be refunded.  If you schedule a service within the two-year validity period but, due to our scheduling needs, we reschedule your appointment outside of the two-year validity period, Services will be provided under your Service Plan.

 

4.     Price and Payment

4.1.  You agree to pay the Plan Fee of £250 inc VAT. This fee is payable in advance and is non-refundable except as provided under Clause 7 (Cancellation Rights).

4.2.  We accept payment by credit card, debit card, or online payment. Payment is deemed received once cleared funds reach us.

 

5.     Motorbike Details

5.1.  You must provide accurate information about the make, model, and condition of your Motorbike. Any false or misleading information may invalidate your Service Plan or result in additional charges.

5.2.  You agree to maintain and use your Motorbike by the manufacturer’s guidelines and any instructions provided by us. Failure to do so may compromise your safety and the effectiveness of our Services.

5.3.  You must schedule and bring your Motorbike for servicing within the recommended intervals or as agreed. Delays in scheduling may limit our ability to provide Services within the two-year validity period, as described in clause 3.4.  

5.4.  Where our technicians identify work beyond the scope of the Service Plan, we will notify you and provide a cost estimate. We will only proceed with additional repairs or part replacements upon receiving your authorisation.

 

6.     Our Responsibility and Limitations of Liability

6.1.  We will perform the Services with reasonable skill and care.

6.2.  We are not liable for indirect, consequential, or economic losses, nor for any loss of business, profit, or revenue. Nothing in this Agreement excludes or limits liability for death or personal injury caused by our negligence, or any other liability that cannot by law be excluded or limited.

6.3.  We accept no liability for damage or defects arising from any accident, modification, or misuse of the Motorbike that occurs outside of our control. It is your responsibility to promptly address any concerns identified during a service.

6.4.  While our technicians will perform checks and maintenance tasks with due care, we do not guarantee your Motorbike will remain free from defects, nor that it will be fit for any particular purpose beyond the scope of normal road use. If any work carried out falls out of a reasonable standard, customers can raise inquiry with our customer experience team, via emailing to talktous@superbikefactory.co.uk

 

7.     Cancellation Rights and Termination

7.1.  If you purchase the Service Plan online, by phone, or away from our premises, you have the right to cancel within 14 days of purchase without giving any reason. If you have already scheduled or used part of the Service Plan within these 14 days, we may deduct a fair proportion of the Plan Fee to cover work already carried out or any booking slots lost.

7.2.  After the 14-day statutory cooling-off period, if it applies, or in any other circumstances, you may cancel the Service Plan by giving 30 days’ written notice. If you have not used any services, a cancellation fee of £25 will apply. If you have already redeemed one or both annual services, no refund will be payable.

7.3.  We may terminate your Service Plan if you breach any significant term of this Agreement (including non-payment) or if we cease trading. We will give you notice in writing of any such termination. In these circumstances, you may be entitled to a pro-rata refund for unused services, unless the termination is due to your breach or non-payment.

 

8.     Transferability

8.1.  The Service Plan is linked to the specific Motorbike identified at the time of purchase. It does not, however, automatically transfer if you sell or transfer ownership of that Motorbike.

8.2.  In certain circumstances, and at our discretion, we may allow you to transfer the remaining Services to a new owner of the Motorbike. Any such transfer must be requested in writing, and an administrative fee may apply.

 

9.    Data Protection

9.1.  We are committed to safeguarding your data in compliance with all applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018. By using our Service Plan, you consent to our collection, use, and sharing of your data as set out in these Terms.

9.2.  We may collect your name, address, contact details, payment information, and Motorbike-related details such as registration number and service history. We process this data to:

•       Administer your Service Plan.

•       Schedule and manage appointments.

•       Communicate with you.

•       Comply with our legal obligations.

•       Improve our services.

9.3.  We primarily rely on contractual necessity (to perform the Services), legitimate interests (to improve our operations and manage our relationship with you), and consent (where required by law).

9.4.  We may share your data with our group companies or trusted third-party service providers involved in the provision of Services. Such third parties are contractually obliged to maintain confidentiality and not use your data for any purpose unrelated to the Services. This would apply when purchasing additional services such as warranty and tracker.

9.5.  We will retain your data only as long as necessary to meet our obligations or to comply with legal requirements. Once no longer needed, we will securely delete or anonymise your data. For details on how we handle and retain your data, please refer to our Privacy Policy.

9.6.  Depending on your circumstances, you may have the right to request access, rectification, erasure, restriction of processing, or data portability. You may also object to processing based on our legitimate interests or withdraw consent (where applicable).

9.7.  We maintain appropriate technical and organisational measures to protect your data from unauthorised access or disclosure. However, no system or transmission of data over the internet can be guaranteed to be completely secure.

9.8.  If you have any questions or concerns about how we handle your data, please contact us at [email address] or [phone number]. You may also complain to the Information Commissioner’s Office (ICO) in the UK.

 

10.  Governing Law and Dispute Resolution

10.1.    This Agreement and any disputes arising from it (including non-contractual disputes or claims) shall be governed by and construed by the laws of England and Wales.

10.2.    In the event of a dispute, we encourage you to contact us first so we can try to resolve it amicably. If we cannot resolve the dispute through our internal complaint-handling process, we will consider mediation, arbitration, or other alternative dispute-resolution methods before resorting to the courts.

 

11.  General Provisions

11.1.    This Agreement constitutes the entire agreement between you and us regarding the Service Plan and supersedes all prior arrangements, understandings, or statements concerning it.

11.2.    If any provision of this Agreement is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

11.3.    No failure or delay by us to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy.

11.4.    We reserve the right to make changes to this Agreement at any time to reflect changes in our business practices, legal or regulatory obligations, or other valid reasons. We will notify you of any material changes, and if you do not agree to the new terms, you may cancel under Clause 7 above.

11.5.    By purchasing or enrolling in the Service Plan, you acknowledge that you have read, understood, and agree to these Terms and Conditions.