14-DAY MONEY BACK GUARANTEE – SUMMARY

CONDITIONS OF THE GUARANTEE

If you paid in full

• Refunds are made to the original Visa or Mastercard used.
• The motorbike must not exceed 30 miles from delivery.
• No alterations or modifications may be made.
• The motorbike must be returned in the same condition as delivered.
• The V5C must be returned by recorded delivery.

If you paid using finance

• The motorbike must not exceed 30 miles from delivery.
• No alterations or modifications may be made.
• The motorbike must be returned in the same condition as delivered.
• The motorbike must be free from third-party claims.
• The V5C must be returned by recorded delivery.

HOW TO USE THE GUARANTEE

1. Email sales@superbikefactory.co.uk by 5:30pm on the final day of your 14-day period.
2. We’ll acknowledge your request and contact you within 3 days to arrange collection.
3. Make sure you’re available at the agreed time — missed collections may invalidate the guarantee.

REFUNDS, MILEAGE & DEDUCTIONS

• £0.42 per mile is charged for mileage over 30 miles.
• Reasonable repair costs may be deducted for damage.
• £200 is held until the V5C is returned.
• Refunds are processed within 14 days of confirmation.

RETURNS & FAULTS POLICY

Within the first 30 days

• Faults must be reported within 30 days.
• Refunds are processed after inspection.
• You remain responsible for tax and insurance until accepted back.

Between 30 days and 6 months

• We may arrange in-house or local repair.
• If repairs are delayed, a suitable resolution may be offered.

After 6 months

• You must show the fault existed at point of sale.
• Independent inspection may be required.

Last updated: 5th January 2026

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